Review the terms and conditions for using MonAI's MonOS platform, including user responsibilities, service availability, and legal agreements.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MonAI LTD, a limited company registered in England & Wales under company number 15691996, with registered office at Office 16292, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA ("Company," "we," "us," or "our") regarding your use of the MonOS platform and related services (collectively, the "Service").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. These Terms apply to all users, including but not limited to businesses, individual contractors, and end users. If you are accepting these Terms on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity. If you disagree with any part of these terms, you may not access the Service. Your continued use of the Service constitutes acceptance of these Terms and any modifications thereto.
MonOS is an AI-powered intelligent automation platform designed to enable businesses to deploy and manage artificial intelligence assistants across their operations. Our Service includes:
The Service is provided on a subscription basis with varying feature tiers and usage quotas depending on your selected plan. The Service is intended for business use only and does not include consumer or personal use rights.
To access certain features of the Service, you must create an account by providing:
You represent and warrant that all information provided is true, accurate, and complete, and that you have the legal right to enter into this agreement.
You are responsible for:
You acknowledge that you are solely liable for all activity under your account, even if such activity was not authorized by you.
We reserve the right to suspend, disable, or terminate accounts that:
Account suspension or termination may be immediate and without prior notice in cases involving security threats, illegal activity, or fraud. Upon termination, your access will cease, but your payment obligations remain in effect.
You may use the Service to:
You may not use the Service to, and you agree not to:
All content, data, and materials you submit, process, or store through the Service must:
We may monitor your use of the Service to ensure compliance with this policy. Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
MonAI and MonOS are trademarks, service marks, and registered trademarks of MonAI LTD in the United Kingdom and other countries. The Service and all underlying software, code, algorithms, databases, visual designs, graphics, interfaces, functionality, content, and features are owned by MonAI LTD or our licensors and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights not expressly granted are reserved.
Subject to your full compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
This license does not grant you rights to modify, adapt, translate, or create derivative works of the Service itself or its underlying software.
You retain ownership of all original content you submit, upload, create, or input into the Service ("User Content"), subject to the rights you grant to us herein. By submitting User Content to the Service, you grant MonAI LTD a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to:
You retain all rights to your User Content and may request its deletion in accordance with our deletion procedures. We are not responsible for loss of User Content, which is your sole responsibility to back up separately.
The Service may integrate with or display content, data, services, and materials from third parties and external sources. All third-party content remains the exclusive property of its respective owners and is subject to their terms, conditions, and intellectual property rights. We are not responsible for third-party content and make no representations or warranties regarding its accuracy, legality, or quality.
Any feedback, suggestions, ideas, improvements, or comments you provide regarding the Service ("Feedback") may be used by MonAI LTD without restriction, attribution, or compensation. By providing Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it.
We implement industry-leading administrative, technical, and physical security measures appropriate to the sensitivity of your data, consistent with UK and EU data protection standards:
However, no security measures are 100% effective. We cannot guarantee absolute security or that unauthorized access will never occur.
By using the Service, you acknowledge and consent that we may:
You retain all ownership rights to your business data and confidential information. We do not claim ownership of, assert rights over, or use your data for any purpose outside of providing the Service, except as explicitly outlined in our Privacy Policy or your written agreement. Your data will not be used for training AI models or sold to third parties without your explicit written consent.
While we implement backup and disaster recovery procedures, you acknowledge and agree that:
Upon account termination or at your request, we will delete or securely destroy your User Content within 90 days, except where we are required to retain data by law, regulation, or legal process. Some data may be retained in anonymized or aggregated form.
We strive to maintain high availability and reliability standards for the Service:
SLO is measured on a monthly basis. Extended downtime may qualify for service credits as outlined in your service agreement, which represent your sole remedy for unavailability.
We reserve the right to, and you acknowledge that we may:
The Service has the following limitations and restrictions that you acknowledge and accept:
Exceeding usage quotas may result in automatic throttling, suspension of service, or additional fees.
We offer various subscription plans with different features, capabilities, functionalities, and pricing tiers. Current pricing and plan details are available on our website and in your account dashboard. We reserve the right to modify pricing, features, and plan offerings with 30 days' advance written notice to existing customers.
You are solely responsible for determining and paying all applicable taxes, value-added taxes (VAT), sales taxes, use taxes, duties, and government fees related to your use of the Service. We are not responsible for calculating or paying taxes on your behalf, and you agree to indemnify us for any unpaid taxes or penalties. If you are required to withhold taxes on payments to us, you must provide appropriate tax documentation.
You must notify us of any disputed charges within 30 days of the invoice date. Charges not disputed within this period are deemed accepted. We will investigate legitimate disputes in good faith and may issue credits or refunds at our sole discretion.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:
WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE UNINTERRUPTED, BE SECURE, OR BE ERROR-FREE. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SERVICE AND THE RESULTS OBTAINED THEREFROM.
You acknowledge and accept that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MONAI LTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR:
EVEN IF MONAI LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, OUR TOTAL LIABILITY, IN THE AGGREGATE, FOR ALL CLAIMS, DEMANDS, OR CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO MONAI LTD IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £100, EXCEPT FOR:
This limitation applies regardless of the form of action (contract, tort, strict liability, or otherwise) and even if any remedy fails its essential purpose.
If any provision of this limitation is found to be unenforceable, the remaining provisions shall apply to the maximum extent permitted by law. Some jurisdictions do not allow limitation of liability for certain types of damages, in which case some of the above limitations may not apply to you.
You agree to indemnify, defend (at our option with counsel approved by us), and hold harmless MonAI LTD and its parent, subsidiary, and affiliate companies, as well as their respective officers, directors, employees, agents, successors, and assigns from and against any and all third-party claims, actions, damages, liabilities, settlements, costs, and expenses (including reasonable attorneys' fees, court costs, and settlement amounts) arising from, relating to, or in connection with:
We reserve the right to assume control of the defense of any indemnified claim at our sole expense, in which case you agree to cooperate fully. You may not settle any claim without our prior written consent. This indemnification obligation survives termination of these Terms.
You may terminate your account and these Terms at any time by:
Termination is effective upon our confirmation, though you remain liable for all accrued charges and fees through the end of the current billing period.
We may terminate or suspend your access to the Service immediately and without prior notice if:
We may also terminate for convenience with 30 days' written notice if permitted under applicable law.
Upon termination of these Terms or your account for any reason:
Termination for your breach does not relieve you of payment obligations, and you may forfeit any prepaid fees or credits.
These Terms are governed by and construed in accordance with the laws of England & Wales, United Kingdom, without regard to its conflict of laws principles or conflicts of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Except for injunctive relief and intellectual property claims, all disputes, claims, or controversies arising from or relating to these Terms, your use of the Service, or our relationship shall be resolved through the following procedures:
Informal Resolution and Negotiation (30 Days)
Mediation (Optional, 30-60 Days)
Litigation in Courts of England & Wales
YOU AGREE THAT YOU WILL RESOLVE ANY DISPUTE WITH MONAI INDIVIDUALLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE PROCEEDING, OR MASS ACTION. YOU EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE CLAIM AGAINST MONAI LTD.
Notwithstanding the above dispute resolution procedures, either party may seek injunctive relief or other equitable remedies in a court of competent jurisdiction to prevent irreparable harm, intellectual property infringement, or enforce confidentiality obligations.
These Terms of Service, together with our Privacy Policy, Data Processing Agreement (if applicable), Acceptable Use Policy, and any other documents expressly incorporated by reference, constitute the entire, complete, and exclusive agreement between you and MonAI LTD regarding the Service and supersede all prior negotiations, representations, understandings, and agreements, whether written or oral.
We reserve the right to modify these Terms at any time in our sole discretion. Material changes will be communicated via email, in-app notification, or by posting the revised Terms on our website with a notice of material changes. Your continued use of the Service after publication of modified Terms constitutes your acceptance of the modifications. If you do not agree with any modifications, you must cease using the Service and terminate your account. Non-material changes may be made without notice.
If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
Our failure or delay in enforcing any provision, right, or remedy does not constitute a waiver of that provision, right, or remedy, nor does it prevent us from exercising such provision, right, or remedy at a later time. No waiver shall be effective unless in writing and signed by an authorized representative of MonAI LTD.
You may not assign, delegate, or transfer your rights or obligations under these Terms without the prior written consent of MonAI LTD, except in connection with a merger or acquisition of your business. Any attempted assignment without consent is void. We may freely assign these Terms and our rights and obligations to our successors or acquirers without notice.
Except for payment obligations, neither party is liable for delays or failures to perform arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, pandemics, government actions, internet or infrastructure failures, or other unforeseeable events. The affected party must provide notice and use reasonable efforts to mitigate the impact. Continued force majeure events for more than 90 days may permit either party to terminate these Terms.
All notices, demands, and communications required under these Terms shall be in writing and delivered:
Notices are effective upon receipt.
These Terms do not create any rights or benefits for any third parties. No person other than you and MonAI LTD has any rights under these Terms.
Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and MonAI LTD. Neither party has authority to bind, obligate, or represent the other.
Section headings are for reference only and do not affect the interpretation of these Terms.
"Including" means "including without limitation." References to "days" mean calendar days unless specified as "business days."
For questions about these Terms of Service, please contact us:
MonAI LTD
Email: info@themon.ai
Address: Office 16292 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
For technical support: tech@themon.ai
For general inquiries: info@themon.ai
By using the MonOS platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.